Ambulance Department

HIPPA - Notice of Privacy Practices

The Portland Ambulance Department operates out of the Emergency Services Building. The service provides 24 hour Advanced Life Support service to the citizens of Portland, as well as the townships of Portland, Danby, Lyons, Westphalia, and parts of Eagle, Sebewa and Orange townships. Service is also provided to the Village of Westphalia and the Village of Pewamo.


The Ambulance Service is staffed by 4 full-time Paramedics, and a volunteer roster of 13 members. Full time medics work 24-hour shifts, which are spent at the station. Volunteers cover from 5 p.m. - 5 a.m. weeknights and split the 24 hour shifts on weekends. Volunteers are not required to remain at the station during their shift and many respond from their homes. The Ambulance Department also calls upon the resources of the Portland Fire Department for manpower assistance when the situation arises. The Fire Department also provides the Jaws of Life and specialty rescue equipment for motor vehicle accidents.

Emergency Care Plan

The Ambulance Service offers an Emergency Care Plan to citizens in the coverage area. At a cost of $60 per coverage year (July 1-June 30), subscribers are not billed for their ambulance runs. Enrollment is accepted in May and June prior to the coverage year. In the event a subscriber uses the Ambulance Department for a medical emergency, the department bills the insurance company for the subscriber and the subscriber does not receive a bill. The Ambulance Department accepts what the insurance companies pay as payment in full and the subscriber is not responsible for any remaining balance. For more information, please contact Ambulance Director Star Thomas during normal business hours.
 Click here for a copy of form.

In Case of Emergency

If you have an emergency requiring an ambulance, please call 911. If you chose to drive to the station after business hours to have the paramedic evaluate your condition, there is a 911 phone at the front entrance of the Emergency Services Building. Simply pick up the receiver and the phone will automatically dial Ionia County Central Dispatch for you. Please, do not hang up the telephone without talking to the dispatcher. Dispatch will notify the medic on duty that you are out front and need assistance. Please follow the dispatcher's instructions until the medic arrives to assist you.

Employment Opportunities

For more information on Emergency Medical Technician part-time opportunities please click here.