Utility Billing

• Utility deposits are required for new utility accounts. 
• Deposits will be reduced by 50% with a letter of good payment history from a utility company you've had service with in the past year. 
• Deposits for renters are held the entire term of service. 
• The final bill is deducted from the deposit with the balance being refunded. 
• Deposits for property owners will be refunded after 12 consecutive months of timely payment which is required by the 20th of each month. 
• In the event that utilities are disconnected for nonpayment, deposits will be required to be brought to the full amount of $300. (Broken down as $200 for electric service, $50 for water and $50 for sewer.)

• Utility bills are mailed by the 10th of each month 
• Utility bills are due on the 20th of each month. 
• A 5% penalty is added to all bills received after the 20th. 
• Delinquent notices are mailed on the 25th of the month, allowing 10 days for payment before the shut-off process begins. 
• Arrangements for payment must be made IN PERSON at City Hall, and require a payment of 50% of the delinquent bill and a $10.00 service charge.

Instead of receiving a paper bill, you can sign up to receive your utility bill electronically via email. 

• This is a FREE service.
• Avoid mailing delays in receiving your utility bill
• The E-bill will contain the same information that you are accustomed to seeing on your paper bill. 
• The bill date, due date, amount due and other information will remain the same. 
• E-mail Bill Enrollment Form (PDF).

• ACH (automatic) payment of your utility bill on the 20th of each month

Electronic Payment Authorization Form (PDF)

• The City of Portland contracts with BS&A Software and Point & Pay companies to offer the option to pay utility bills and property tax bills by credit card.
• A processing fee is applied.
• Call 855-839-7004 to pay by phone.
• Payment Portal

Please call for utility rate information.